Privacy Policy

Awarewell, doing business as National Health Group LLC (“we,” “us,” “our,” or “AwareWell”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (awarewell.com), use our online booking system, participate in our health screening events, or otherwise interact with our services.AwareWell is a mobile preventive health screening company based in California. We provide community-based and in-home health screening services on a cash-pay basis. We do not accept health insurance and do not bill Medicare, Medicaid, or any third-party payer.For our collection and use of health information in connection with our screening services, please also refer to our HIPAA Notice of Privacy Practices, available on our website and provided to you at check-in.By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our website or services.

2.1 Information You Provide. When you book a screening, complete an intake form, contact us, or use our services, you may provide:

• ‍Personal identifiers: name, date of birth, email address, phone number, mailing address.
• ‍Emergency contact information: name, phone number, relationship.
• Health information: medical history, family history, medications, screening results. For details on how we protect your health information, see our HIPAA Notice.
• Payment information: credit/debit card or HSA/FSA card details, processed through our secure payment processor. We do not store full payment card numbers.
• Communications: emails, text messages, phone calls, and form submissions.
• Consent records: electronic signatures on consent forms and intake documents.

‍2.2 Information Collected Automatically. When you visit awarewell.com, we may automatically collect:

• Device and browser information: IP address, browser type, operating system.
• Usage data: pages viewed, links clicked, time spent on pages, referring URL.
• Cookies and similar technologies: see Section 7 for details.
• Approximate location: city/region level based on IP address.

‍2.3 Information from Third Parties. We may receive information from venue partners (faith centers, senior centers, community organizations) who host our screening events and provide attendee information with your consent.

• Delivering screening services: processing bookings, conducting screenings, generating and delivering results.
• Clinical oversight: enabling physician review of flagged results and regulatory compliance.
• Communication: appointment confirmations, results delivery, follow-up for abnormal or critical findings.
• Marketing (with consent): upcoming screening events, health education content, and promotional offers. You may opt out at any time.
• Legal and regulatory compliance: complying with applicable laws including HIPAA, CMIA, CCPA/CPRA, and CLIA.
• Business operations: billing, payment processing, analytics, service improvement, and fraud prevention.

We will never sell your personal information or health data. We will never use your health screening data for advertising or marketing purposes.

We do not sell your personal information. We may disclose your information only in the following limited circumstances:

• Service providers: companies that provide technology, billing, payment processing, website hosting, marketing, and other services on our behalf.
• Clinical personnel: licensed physicians and healthcare professionals who provide clinical oversight, review screening results, and interpret imaging studies under their own professional liability coverage.
• Analytics providers: third parties that help us measure and analyze website traffic and usage.
• Legal and regulatory: when required by law, subpoena, court order, or to protect the rights and safety of AwareWell and others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

All service providers and clinical personnel who access Protected Health Information (PHI) have executed a HIPAA Business Associate Agreement (BAA) with AwareWell.

Your health screening data receives the highest level of protection under both federal and California law.

HIPAA. We maintain administrative, technical, and physical safeguards to protect the privacy and security of your Protected Health Information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our Notice of Privacy Practices, provided at check-in and available on our website, describes your rights in detail.

CMIA. The California Confidential Medical Information Act (Civil Code §56.10 et seq.) provides additional protections for your medical information. We will not disclose your medical information without your written authorization except as permitted by CMIA or as required by law.

What we do NOT do with your health data:

• We do not sell your health information.
• We do not use your health data for marketing or advertising.
• We do not share your results with your employer, even if the screening was hosted at your workplace.
• We do not share your health data with insurance companies.
• We do not transmit your health screening selections or health data to advertising platforms.

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the following rights:

• Right to Know: request disclosure of what personal information we collect, the sources, purposes, and categories of third parties with whom we share it.
• Right to Delete: request deletion of your personal information, subject to legal exceptions (e.g., CLIA record retention requirements).
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: we do not sell your personal information or share it for cross-context behavioral advertising.
• Right to Limit Sensitive Information: request that we limit the use of sensitive personal information (including health data) to what is necessary to provide our services.
• Non-Discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise your rights: contact us at compliance@awarewell.com. We will verify your identity and respond within 45 days (up to 90 days if additional time is needed with notice).

Our website uses cookies and similar technologies to enhance your experience and analyze website traffic.

• Essential cookies: required for website functionality and our booking system. These cannot be disabled.
• Analytics and marketing cookies: used to measure website traffic, understand usage patterns, and measure advertising performance. These cookies may be placed when you visit our website. You may opt out at any time through the “Do Not Sell or Share My Personal Information” link in our website footer or by adjusting your browser settings.

Health data protection: Marketing tracking technologies are not placed on pages where health screening selections or health information are collected. We do not use cookies or tracking technologies to collect health screening data. Health data is collected only through our secure clinical systems after you have provided informed consent. We do not transmit health screening choices, medical history, or screening results to any advertising platform.

Do Not Track: Some browsers transmit “Do Not Track” signals. At this time, our website does not respond to DNT signals. However, you can manage tracking through your browser settings and the opt-out mechanisms described above.

We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest, access controls, HIPAA-compliant storage, regular security reviews, and staff training on privacy and security requirements.No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, contact us immediately at compliance@awarewell.com.

• Health screening records: minimum 7 years as required by California law.
• Booking and contact information: duration of our relationship plus 3 years.
• Marketing consent records: as long as consent is active plus 3 years.
• Website analytics: personally identifiable data retained no more than 26 months. Aggregated data may be retained indefinitely.
• Payment records: as required by tax and accounting regulations.

Our services are available only to adults age 18 and older. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected such information, we will promptly delete it. Contact us at compliance@awarewell.com. if you believe a minor’s information has been submitted.

Our website may contain links to third-party websites. This Privacy Policy applies only to awarewell.com. We are not responsible for the privacy practices of third-party websites.

See Section 7 of our Terms of Service for details on communications, consent, and opt-out rights.

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website with an updated effective date. Your continued use of our website or services after the effective date constitutes acceptance.

Company: National Health Group LLC dba AwareWell

Address: 113 East Alton Avenue, Santa Ana, CA 92707

Email: compliance@awarewell.com

Website: www.awarewell.com

If you are not satisfied with our response, you may file a complaint with the California Attorney General’s Office at oag.ca.gov or the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.